FAQs

If you're looking at better solutions for managing your workforce, sorting through your options can be a daunting challenge.

That's why we we're here. We specialize in finding methods to help your business grow, and want to serve as your technology partner.

• What is Natural Insight?

  What is Natural Insight?

  Natural Insight is the fastest-growing Web-based solution available for easily managing a distributed workforce.

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• What industries can Natural Insight help?

  What industries can Natural Insight help?

  Natural Insight provides dramatic efficiency improvements for any company with a distributed workforce, in such industries as:

  • Merchandising Service Organizations (MSO's)
  • Mystery Shopping Providers
  • Demonstration Companies
  • Event Marketing Organizations
  • Product Manufacturers
  • Home Health Care Providers

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• How can Natural Insight help my business?

  How can Natural Insight help my business?

  Using the Natural Insight Web-based platform, your organization can expect to see reduced project launch times, improvement in task execution, savings of up to 70% in mailing and payroll costs, and more accurate reporting.

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• How is Natural Insight different from other tools?

  How is Natural Insight different from other tools?

  The flexible scheduling and staff optimization tools in Natural Insight allow you to quickly find the closest, most qualified staff available. With staff dashboards and easy-to-understand supervisor tools, your team is empowered to focus on the job — and not the technology.

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• How is Natural Insight priced?

  How is Natural Insight priced?

  Unlike similar services that charge by the user or a flat fee per month, we charge based on the amount of activity managed in Natural Insight. We wouldn't want to pay for inactive users during a slow month … and we believe that you shouldn't either.

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• Do I need special equipment?

  Do I need special equipment?

  No. Natural Insight is a Web-based service and no special software or user equipment is required. Now, that should make your IT department happy!

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• Is there a maintenance or update fee?

  Is there a maintenance or update fee?

  No. As part of our rapidly-expanding user community, you'll have access to constant service improvements and new features. We release dozens of new features every year at no cost to our clients.

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• How long does it take for set-up?

  How long does it take for set-up?

  Each set-up is different and depends on the size of the client's organization and unique needs. We have customers who needed less than 30 days to launch, while others who requested customized features completed set-up in about 120 days.

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• Is Natural Insight complicated?

  Is Natural Insight complicated?

  Not to end-users. We understand that your field team needs to focus on their work. To give our clients and their employees maximum flexibility, we make all of our training materials available online. As a result, many of our clients have quickly trained thousands of users. We provide the easy-to-use, natural way to gain insight to your business.

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• How is data from the field reported?

  How is data from the field reported?

  No two companies are the same, so we allow our clients themselves to choose the best ways for their teams to report. By offering options such as dynamic Web-based survey tools, speech recognition phone services, fax-based audit forms and mobile gateways, we provide the most flexible solution available anywhere.

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• What is the difference between a standard fax and Natural Insight's Intelligent Fax?

  What is the difference between a standard fax and Natural Insight's Intelligent Fax?

  Think of our Intelligent Fax service as a traditional fax that also acts as a data entry assistant. It allows workers to record their status and project updates on hard copy forms that they can fax in using standard equipment and phone lines. Natural Insight then automatically files it electronically for easy retrieval later. That means no more piles of paper, running out of fax toner or looking through a file room to find a fax.

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• Is a Web-based solution secure?

  Is a Web-based solution secure?

  Yes. We've taken the knowledge we've gained from building technology for companies like Discover Card and created a secure, redundant platform where your data is always safe.

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• Is Natural Insight established?

  Is Natural Insight established?

  Yes. Current clients include billion-dollar companies who rely on Natural Insight to manage thousands of their workers.

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• Isn't it better to buy a software package than a hosted solution?

  Isn't it better to buy a software package than a hosted solution?

  In our opinion (and more importantly, in the opinion of our clients), the answer is no. With a hosted solution like Natural Insight, the burden of technology development and its underlying risks shift from you to us. In addition, hosted service providers must always perform at a level of higher accountability and service quality than software package providers.

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• What if my IT team wants to build a solution?

  What if my IT team wants to build a solution?

  According to AMR Research, 47% of in-house software projects had significant end-user adoption problems, and another 25% of projects did not provide the value expected. Natural Insight provides the fast, proven method for improving your workforce management.

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• How do I get started?

  How do I get started?

  Glad you asked! Submit your request for a demo by clicking here or calling us at 800-961-5203.

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