Support

Please click on a support topic below for more information and troubleshooting tips.

• Forgot User Name or Password

  If you have misplaced your user name or password, please contact your company supervisor directly.

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• Problems Signing In

  Review the sign-in instructions below:

  • Signing In to Natural Insight (PDF)
  • Difficulty Signing In (PDF)
  • Replacing a Stored Password in your Browser (PDF)

  After reviewing the instructions above, if you are still receiving a message that reads:

  Invalid Sign In. Verify your User Name and Password and try again.

  Please contact your supervisor to verify your User Name or have your password reset.

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• Problems Taking a Survey

  Some Internet providers and web accelerator programs result in invalid information being sent to Natural Insight. As a result, you may need to disable any speed-enhancing/accelerator/optimizer programs running on your computer. You may also try changing the settings for it to not work with the "www.naturalinsight.com" and "my.naturalinsight.com" Web sites.

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• Problems Staying Logged In

  If you are able to login, but are automatically logged out when you try to navigate around the page, the following document has some suggestions to stop this. Please print it out so that you can try all of the suggestions.

  • Difficulty Staying Logged In (PDF)

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• Other Problem / Problem Not Listed

  Please fill out the form below, describe the problem you are experiencing, and click "Send" for more information. (Orange fields are required.)

  Full Name:
  Title:
  Company:
  E-mail Address:
  Phone:
  Website:
  Comments:

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