Ask any experiential agency, staffing firm, or brand manager responsible for scheduling face-to-face marketing campaigns and they will all tell you… having a rep be a last minute no-show is a reoccurring problem.

Sure, you can deal with the rep in question and ensure that they aren't assigned important events in the future, but the damage is done. The client is not going to be satisfied and business will suffer.

So how do the world’s best agencies ensure their reps are where they need to be?

The answer is that they use innovative cloud based workforce management software.

This innovative software not only allows managers to quickly choose the best person for a position, but it also tracks their time, verifies their work is completed and most important, let’s managers know when there is an issue.

The exception dashboard allows managers to see when a rep checks-in out of the geographical area of the job site, when the job takes more (or less) time to complete than it should, or when a rep fails to check in completely.

Here’s a look at the exception dashboard.

Exceptions_Screenshot

Exception reporting enables managers to take swift action, ensuring that their clients are satisfied with the work completed on their behalf.

It’s that simple. That’s how great staffing organizations and marketing agencies use cloud-based workforce management software to ensure their events are properly staffed (and their clients stay satisfied).

 

Shannon King photo
Shannon King is a Marketing Manager at Natural Insight. She's an avid Washington, D.C. sports fan and traveler/adventurer. Say hi on Twitter @shannonking456