In a world of infinite choice, customers will always demand their first choice. This sobering, but critical lesson was taught to us by Chris Anderson in his widely acclaimed book, "The Long Tail, Why the Future of Business is Selling Less of More".

For retailers, success depends on the ability to respond quickly to customers ever changing needs while maintaining the ability to manage greater operational complexities coupled with dynamic teams of employees.

Changes in consumer behavior, preferences and expectations are forcing retailers to transform their businesses, reevaluate their customers’ in-store experience and assess how best to manage their workforce.

It's a daunting set of circumstances for sure -- however, thanks to innovative workforce management technologies -- leading retailers are not only surviving, but thriving.

To learn more about what's working in retail stores today, download this fascinating supplement published yesterday by Retail Information Systems News. Not only is it a seriously good piece of industry journalism and analysis -- it's also sponsored by (you guessed it) us.

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Shannon King is a Marketing Manager at Natural Insight. She's an avid Washington, D.C. sports fan and traveler/adventurer. Say hi on Twitter @shannonking456