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HARMONIZING THE RETAIL ECOSYSTEM

April 10 - 12, 2019

Annapolis Waterfront Hotel, Annapolis, MD 

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HARMONIZING THE RETAIL ECOSYSTEM

April 10 - 12, 2019

Annapolis Waterfront Hotel, Annapolis, MD 

Natural Insight Hero

The Only Conference
Dedicated to Retail Execution

 

Last Year's Speakers

Brian Dennis
Customer Experience Expert
Brian Dennis

Brian Dennis

Customer Experience Expert

Often referred to as “the customer service guy,” Brian Dennis, former Vice President of Customer Experience at Kohl's, is recognized internationally as a customer experience innovator and trend forecaster.  He understands that effective service leaders must have vision, commitment, and a customer lens on everything they do.

Brian is a Fortune 150 executive and author of two books with his most recent titled, If the Customer’s the Copilot, You’re in the Wrong Seat: Innovative Yet Simple Strategies to Elevate Your Customer’s Experience. In his book, Brian applies a simple approach to explain complex ideas and offers concrete suggestions to elevate Customer Experience today – and re-imagine it to meet your organization’s customer service needs in the future.

He has delivered keynotes to attendees who represent a significant percentage of Fortune 500 companies. Brian is an advisor on the CX University Excellence Board and also serves on their thought leader/teaching faculty with some of the most innovative minds in the CX field. Giving back to the community is a high priority. He serves on the Board of Directors ─ and actively volunteers ─ for VA Fisher House of Milwaukee. A portion of the proceeds from the sale of his newest book goes to support the work of this “home away from home” for military and veterans’ families undergoing medical treatment.

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Kevin Kotche
President, Footprint Retail Services
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Kevin Kotche

President, Footprint Retail Services

Kevin Kotche serves as a Director and President of footprint Retail Services, a service provider to Fortune 500 retailers and brands that encompasses services ranging from merchandising services; display installation and logistics services, and retail and QSR remodel/construction services. Kevin has over 25 years of experience in various sales, operational and financial management roles. Kevin has held senior management positions in a variety of corporate environments including public and private equity based companies.

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Ron Apel
Driver and CEO, Ex-Sell Sales and Merchandising
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Ron Apel

Driver and CEO, Ex-Sell Sales and Merchandising
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David Jones
Field Force Planning Director, Geographic Software, Field Force Planning, CACI Ltd.
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David Jones

Field Force Planning Director, Geographic Software, Field Force Planning, CACI Ltd.
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Stewart Moody
Client Services Manager, CACI Ltd.
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Stewart Moody

Client Services Manager, CACI Ltd.
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Bill Brenner
President, Market Connect Group
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Bill Brenner

President, Market Connect Group

Bill Brenner is President of Market Connect Group (MCG), an affiliate of Randa Accessories. Randa is a global consumer products company and the world’s largest men’s accessories business.

MCG is America’s largest in store merchandise service company serving the general merchandise trade. With over 3,000 trained and deployed W-2 employees covering all 50 states and reaching over 5,000 stores. MCG provides leading brands and retailers with fixture set-ups, fills, and visual merchandising. The company provides in-store training and consumer engagement. MCG provides demonstration and event services, along with deep market intelligence research.

Bill has over 30 years of experience in the retail marketing services industry. He joined, and built, National Marketing Services (NMS) after graduating from Northwestern University where over a fifteen-year period, he led NMS’s exponential growth. The company provided in-store service to Toys-R-Us, Staples, Target, Walmart, The Home Depot, Lowe’s and Petco and classifications including toys, furniture, office supplies, games and pet products. 

While at NMS, Bill helped establish a trade association for the industry, NARMS (National Association of Retail Marketing Services,) serving first on its board and then as chairman. In 2009, Bill sold NMS to the SPAR Group Inc., a publicly traded service provider.

Bill is leading MCG through the retail disruption in brick and mortar by providing services that elevate brand presence, improve in-store experience, educate consumers and store associates, and ultimately increase revenues. MCG provides extraordinary customer engagement at the time and place it matters most, point-of-sale. Additionally, MCG provides exceptional insights into consumer behavior through in-store surveys and competitive analysis.

Bill resides in Bridgewater, NJ with his wife Fran and their three children. His hobbies include skiing and boating, and he is an avid NY Giants and NJ Devils fan.

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Marc Baum
Merchandise Presentation Supervisor, Kinney Drugs
Marc Baum

Marc Baum

Merchandise Presentation Supervisor, Kinney Drugs
Marc Baum is a management professional with award-winning achievements in marketing, operations, and customer service as well as a long-term multi-unit management background in retail. He currently serves as the Merchandise Presentation Supervisor at Kinney Drugs. 

Marc has won the Marketing excellence award and the Quest for Excellence (Manager of the year) at Kinney Drugs. Prior to joining Kinney Drugs, Marc was a training manager at Duckwall Alco, where he trained store manager trainees to become store managers, while still running a store.

He has served as President of several area Chamber's of Commerce, and currently, serves on the Board of Trustees of the International L. Frank Baum and All Things Oz Historical Foundation.
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Jerry OBrien
Executive Director of the Kohl's Center for Retailing in the School of Human Ecology, University of Wisconsin-Madison
Jerry O'Brien

Jerry OBrien

Executive Director of the Kohl's Center for Retailing in the School of Human Ecology, University of Wisconsin-Madison
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Bill Sherman
Sr. Director of Workforce Management, Lawrence Merchandising Services
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Bill Sherman

Sr. Director of Workforce Management, Lawrence Merchandising Services
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Christina Janowski
Director of Sales and Merchandising, Nintendo of America
Christina Janowski

Christina Janowski

Director of Sales and Merchandising, Nintendo of America
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Stefan T. Midford
President & CEO, Natural Insight
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Stefan T. Midford

President & CEO, Natural Insight

As the founder of Natural Insight in 2006, Stefan Midford brings his vision and passion for the retail industry to our business and clients. He has focused on ensuring our clients receive advanced mobile technology and improving retail operational efficiency while providing workers with the tools to excel in a rapidly changing environment. Stefan is a graduate of Mindshare, a forum of CEOs of the D.C. area's most promising technology companies, and a member of Founders Corp. an inviation-only network of experienced entrepreneurs. 

When not focused on the continued growth of Natural Insight, Stefan is an avid hiker who can often be found in the woods of Northern Virginia.

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Eric Pfleckl
Vice President of Engineering, Natural Insight
Eric Pfleckl

Eric Pfleckl

Vice President of Engineering, Natural Insight
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Colleen Johnson
Director of Professional Services, Natural Insight
Colleen Johnson

Colleen Johnson

Director of Professional Services, Natural Insight
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Jon Herbert
Senior Account Manager, Natural Insight
Jon Herbert

Jon Herbert

Senior Account Manager, Natural Insight
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Eric "Jake" Jacobson
Training and Implementations Manager, Natural Insight
Jake Jacobson

Eric "Jake" Jacobson

Training and Implementations Manager, Natural Insight
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Mike Pollock
Account Manager, Natural Insight
Mike Pollock

Mike Pollock

Account Manager, Natural Insight
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Georgia Starkey
Account Manager, Natural Insight
Georgia Starkey

Georgia Starkey

Account Manager, Natural Insight
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Nina Harris
Account Manager, Natural Insight
Nina Harris

Nina Harris

Account Manager, Natural Insight
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Welcome to a One-of-a-Kind Experience
Learn More

About INSIGHT 

Launched in 2012, INSIGHT brings together all players in the retail execution industry. Each year, retailers, consumer brands, merchandisers, and experiential marketing experts gather to share best practices and create new possibilities within the brick-and-mortar realm.

In the past years, articles announcing the death of brick-and-mortar have been taking over the headlines. But as online, specialty, and discount retailers are all opening stores this year, we think we are witnessing and contributing to a re-invention of retail. 

This year, INSIGHT will bring together leaders in the retail experience who will share how brick-and-mortar is becoming more than a point of purchase for consumers and how to transform stores to meet customers changing expectations and drive more sales across all channels.

Register Today!