Learn about industry trends and innovations from your peers.
Whether you're interested in industry trends, best practices that will impact your bottom line or perfecting your Natural Insight skills, there's a track to help you meet your goals.
Held at the Annapolis Waterfront Hotel, this year's INSIGHT Conference will feature plenty of networking time and a dinner at the U.S. Naval Academy.
In his 37-year military career, Lieutenant General John Sattler has had a unique and invaluable mix of frontline tactical experience coupled with policymaking at the highest levels of the U.S. government. Before retiring, LtGen Sattler's final assignment was as Director for Strategic Plans and Policy (J-5) for the Joint Chiefs of Staff where he regularly represented the Joint Staff at the National Security Council's Deputies' Meetings on the nation's toughest issues. As senior advisor to the country's most senior officials, he regularly provided advice on national security challenges spanning the globe to the Chairman of the Joint Chiefs and the Secretary of Defense.
LtGen Sattler also served as Central Command's J-3 Operations Officer in 2003 and 2004 where he was responsible for the execution of the wars in Iraq and Afghanistan as the invasion of Iraq culminated and the Afghans held their first presidential elections. As the former Deputy Director of Operations Combating Terrorism on the Joint Staff, General Sattler was a key contributor in the development of U.S. counterterrorism policy and authorities before and after the attacks of September 11, 2001.
Operationally, LtGen Sattler served in a host of junior leadership and staff positions ranging from platoon commander to tactics instructor to executive officer. His operational career culminated with commanding the First Marine Expeditionary Force in Al Anbar, Iraq in 2004-2005 during the second battle of Fallujah. He also had the opportunity to Command the Second Marine Regiment and the 2nd Marine Division at Camp Lejeune, NC. In 2002 he and his Staff stood up and commanded the original Combined Joint Task Force, Horn of Africa and established the Headquarters in the Country of Djibouti. There, they worked across the interagency and with numerous Embassy Country teams, and a multitude of host Nation governments to maintain stability in key East African countries.
LtGen Sattler received his commission in June 1971, following graduation from the United States Naval Academy, where he earned a Bachelor of Science degree in Economics. He was an honor graduate of the Marine Corps Amphibious Warfare School and Command and Staff College and graduated with distinction from the Industrial College of the Armed Forces at the National Defense University. He currently holds the Leadership Chair in the Vice Admiral James Stockdale Ethical Leadership Center at the US Naval Academy.
LtGen Sattler is a board member of the Semper Fi Fund.
Bill has 30 years’ experience in managing and building Retail Field Operation teams for several Merchandising Companies. He currently leads the Field Team for Main Street Solutions, the Merchandising Division for Blackhawk Network. Blackhawk is one of the largest gift card companies in the world. Previously, he has worked for the SPAR Group, Actionlink, and Mosaic Retail Solutions. He has managed and executed merchandising programs for hundreds of manufacturers in almost every retail class of trade.
With over 25 years’ experience, Kelly has worked both client and agency side delivering innovative thinking, profitable growth, and building brands. She worked for Coca-Cola for 10 years and then in 2007 started her own consulting company working with start-ups to multi-national companies, winning awards for the integrated campaigns she led for Heart and Stroke Foundation. In, 2013, she was then sought out to be CEO for LAUNCH! Brand Marketing. She turned an unprofitable agency around and sold it 2 years later to Acosta Mosaic Group, the largest Retail and Experiential agency in Canada. Kelly is currently, SVP of Mosaic Retail where she leads 2 business units and manages 2 of the largest retailers.
Kelly is one of Canada’s top thought leaders in her field - Board Member for MADD, past Board Director with University of Guelph Alumni and CAPMA, and ICA member, Professor at Humber College for 2 years for Marketing and PR, guest speaker at University of Toronto Rotman School of Business, University of Guelph, Carleton University, Humber College and George Brown College. She recently spoke at the Carlton University Women of Business Conference and the Microsoft Tech Summi
Chris Forsberg is an operations executive with over 20 years of experience and successes in leading teams through the design, development, and launch of leading-edge solutions and processes. He currently serves as CIO of WIS International, a global retail solutions provider
He previously led Home Depot’s internal merchandising execution team (MET), driving efficiency and effectiveness for MET’s 24,000+ associate workforce. His organizational successes were featured in Home Depot earnings reports as, “a key store productivity driver.” He also served as Vice President of Operations for Mosaic Sales Solutions, a merchandising services company. Here he oversaw the integration of several acquisitions and international businesses.
Tom Palombo is a visionary and successful serial entrepreneur, in the consumer packaged goods and retail industry. He possesses extensive success in startups, high growth business. He has diverse business experience in small, mid-cap, and Fortune 50 firms.
In 1996, he founded Merchandising Corporation of America. He took MCA through a full business life-cycle of outsourcing merchandising services. He created a successful exit of MCA in 2007 to a top tier Private Equity Fund.
In 2014, he became the Founder and Chief Executive Officer of The InStore Group one of America’s leading full-service retail merchandising MSO, assisted selling and event marketing organization in the United States. The company continues to experience record-breaking sales.
He continues to be a business innovator in the contingent on-demand workforce space uncovering opportunities in the retail industry.
He serves as a business advisor to others and is a board member to a number of for-profit and non-profit organizations.
Hollie Heikkinen, CEO & Founder of iWorker Innovations and Thought Leader for the advancement of independent worker equality. A lifelong entrepreneur, Hollie has founded 9 businesses over the past 25 years and brings a keen (and deeply personal) understanding of the myriad policy challenges and obstacles presented by the gig economy. She is an expert advisor to national associations and a tireless advocate for common-sense reform, bringing her fight to the halls of Washington, DC and the board rooms of Fortune 500 aggregators and insurance giants alike. In 2017, Hollie launched an innovative insurance brokerage designed specifically around meeting the unique needs of independent workers. She is currently partnering with national firms and associations to connect gig workers with bundled, portable packages that leverage the strength of their growing numbers and provide key protections and safety nets they are currently denied in government programs. Hollie’s empathy for serving all people and passion for life is contagious and brightly shines through everything she does.
Camille A. Olson is a partner at Seyfarth Shaw LLP, Co-Chair of its National Complex Litigation Practice Group, and National Chairperson of its Complex Discrimination Litigation Practice Group. She serves on the firm’s National Labor and Employment Law Steering Committee and is the past National Chairperson of the Labor and Employment Practice Department. Since 2013, Ms. Olson has served as Chairperson of the United States Chamber of Commerce’s Equal Employment Opportunity (“EEO”) Subcommittee. For nearly 30 years, she has represented companies nationwide in all areas of litigation, with an emphasis on employment discrimination and harassment, wage and hour matters, and independent contractor status.
Ms. Olson’s trial experience includes lead defense trial counsel in “bet the company” harassment, discrimination, independent contractor, contract, commercial, and wage and hour cases. She has also served as outside counsel and independent counsel to Boards of Directors and Executive Team Members in connection with internal investigations and highly sensitive litigation matters. She has litigated numerous discrimination cases through both successful summary judgment motions and favorable jury verdicts in the context of EEOC pattern and practice multi-plaintiff cases, reductions in force, individual terminations, and harassment allegations.
Mike Skinner is Corporate Vice President and Chief Information Officer at Eurpac Service, Inc., an employee-owned corporation providing marketing, distribution, brokerage and retail support to American and European manufacturers of consumer goods. As CIO, Mike serves on the Board of Directors and is responsible for the systems supporting HR, Financial Management, Logistics, Category Management and Sales Force Automation.
Eurpac generates $1 billion in retail sales through several retail categories including home entertainment, grocery, department store, home office and convenience stores. Eurpac’s portfolio of 200 manufacturer clients includes trading partners such as Disney, MGM, Anheuser Busch and Colgate-Palmolive.
Mike also serves on the Board of two affiliated companies: Special Markets, Inc., which operates delicatessens and bakeries in the United States; and Distribution Service, Inc., which provides consumer direct fulfillment for Internet sales of music and movies.
Before his promotion to CIO in 1998, Mike managed Eupac’s international sales division. He joined the company in 1993 as General Manager of Eurpac’s beverage division, where he was responsible for marketing and distribution of Anheuser Busch and Coca-Cola products to key retailers operating in Europe and the Far East.
Mike is also a Brigadier General in the USAF Reserves, where he serves as the mobilization assistant to the US Air Force’s Chief Information Officer. Mike is the back-up for the AF-CIO in his role, managing the Air Force’s $6 Billion annual investment in Information Technology. Before joining the AF-CIO organization, Mike served on the staff of the Secretary of the Air Force and the operations group for the Chief of Staff of the Air Force. Mike has logged 2,000 flight hours in the T-38 trainer and FB-111 fighter/bomber.
Mike’s academic credentials include a BS in Economics and Management from the Air Force Academy; an MA in Management from Webster University; an MPA in Public Administration from Harvard University; and his CIO certification from the National Defense University.
Mike is a member of the American Logistics Association, the Armed Forces Communications and Electronics Association and the Webster University Technology Advisory Council.
Mike and his wife Pam have two children, Tom and Kelley. The family lives in Virginia Beach, Virginia.
Andrew is the Director of Business Development at Eventmark, LLC, the parent of many Event Marketing companies like Big Orange Productions, On The Rocks Models, and Samplers, Inc.
Eventmark partners with Retailers while Big Orange Productions, On the Rocks Models, and Samplers Inc. are the execution companies based off the needs of these retailers and brands.
Over 30 years sales, marketing and managing experience. A list of Carlos' career positions include:
Stefan is the founder and CEO of South49 Solutions, a world-class SaaS software company that created Natural Insight, a leading retail execution and collaboration platform, and Capango, the next-generation engine for recruiting in retail.
A serial entrepreneur, speaker, and industry expert, Stefan regularly contributes to various industry publications and often speaks about workforce innovation at retail industry conferences. Stefan was also recognized as one of CEO Report’s 2018 Mid-Atlantic Innovator & Entrepreneur Award winners and was one of DCA’s Red Hot Entrepreneurs. In addition to those achievements, Stefan has been featured in Forbes, the Washington Business Journal, Business Insider, Women Wear Daily, and Tech Target.
Since founding South49 in 2006, Stefan has been striving to harmonize the retail ecosystem, and with Natural Insight and Capango, he helps retail organizations remove frictions created by fragmented labor markets, large distributed workforces, and large-scale collaboration. He has served as a board member for the World Alliance for Retail Execution, a member of the Institute for Global Work at Boston University, and is a member of Mindshare, an invitation-only executive forum for entrepreneurs in the Washington DC area.
Prior to founding South49, Stefan held senior level and executive positions at Discover Financial Services, Sears Roebuck & Co., Sears Canada Inc., and Intersections Inc.
Rick taps on his wide array of technology expertise to handle all operations activities including product management, client relationships, and managing the client training, services, and support delivery team. At Natural Insight, Rick capitalizes on his many decades’ worth of experience picked up at companies like POMS, eko Systems, CheckVideo, and IBM Global Services.
While not Canadian like Stefan, Rick has coached youth hockey for over 20 years and continues to lace up his skates and play in rec leagues.When not focused on the continued growth of Natural Insight, Stefan is an avid hiker who can often be found in the woods of Northern Virginia.
Having honed his skills with IT systems for over two decades, Eric heads up Natural Insight’s software development, dev-ops, and hosting infrastructure teams. Eric’s background is rounded out with a solid stint as Orbital Sciences Corporation's first Webmaster, Quality Assurance Manager at Advanced Solutions International, and several subsequent director-level positions.
When he’s not developing new Natural Insight
Colleen has been part of the Natural Insight team for over 15 years. Currently our Director of Engineering, Colleen oversees all engineering projects, including but not limited to professional services engagements and improvements to the Natural Insight platform overall.
Before joining Natural Insight in 2004, she spent a number of years at Nextel, helping to redesign their billing system and taking part in their launch of Nextel Online. She was also the second employee to join the team at Intersections, where she designed the company's support and training departments before moving into their technology department.
Colleen graduated from The College of William and Mary with a B.S. in Psychology.
When she's not working to better serve Natural Insight clients and internal teams, Colleen is actively involved in a number of programs at her children's schools.
As Product Manager of Natural Insight and Capango, Matthew collaborates closely with development, operations, marketing, and sales teams over the entire product lifecycle of our retail execution and recruitment endeavors to ensure our products are meeting the needs of our users.
Matt joined our team at Natural Insight in 2018 after spending 12 years at FranConnect, where he served as Vice President of Product Management, and was focused on delivering software solutions to franchise brands.
When not working to ensure we are meeting the needs of our clients with our products, Matt, an avid music lover, spends his time playing guitar and traveling to see live music and spending time outdoors with his wife and daughter.
Matt holds a B.S. in Management Information Systems from The Pennsylvania State University.
Eric leads client training and implementations at Natural Insight; his goal is to make sure our clients receive value quickly by onboarding and educating them on how to best utilize our platform for success. He is committed to providing value at every interaction with our clients - from answering simple implementation questions to sharing resources and providing industry insights.
Prior to joining Natural Insights in 2017, Eric worked at Microsoft as a Global Blackbelt in Dynamics CRM where he designed and delivered partner pre-sale and
At Parature, acquired by Microsoft in 2014, he was a strategic account manager where he leveraged his deep functional expertise to ensured success for key accounts. Before this, he spent several years in government contracting at Computer Sciences Corp.
In his spare time, Eric umpires college and high school softball.
Jon is Senior Account Manager at Natural Insight. Before joining the company in 2015, Jon spent a little over three years with Rosetta Stone, where he served as a Bilingual Customer Success Agent before moving onto being European Services Team Lead.
When Jon is not working hard to serve his clients, he enjoys catching live music shows around the area and playing in a number of intramural sports leagues.
Georgia is an Account Manager for Natural Insight, working diligently with her clients to meet their needs and assisting end users as they execute work in the field. Her tenure with Natural Insight began in 2016, where she would climb the ranks on Natural Insight’s sales team, eventually working Account Executive and assisting the company acquire new client partners.
Before Natural Insight, Georgia held other sales positions at Sage and enjoyed a three-year stint in government contracting at Unisys Corp.
When she’s not providing value to her clients, Georgia has been known to play some mean hands in poker.
Launched in 2012, INSIGHT brings together all players in the retail execution industry. Each year, retailers, consumer brands, merchandisers, and experiential marketing experts gather to share best practices and create new possibilities within the brick-and-mortar realm.
In the past years, articles announcing the death of brick-and-mortar have been taking over the headlines. But as online, specialty, and discount retailers are all opening stores this year, we think we are witnessing and contributing to a re-invention of retail.
This year, INSIGHT will bring together leaders in the retail experience who will share how brick-and-mortar is becoming more than a point of purchase for consumers and how to transform stores to meet customers changing expectations and drive more sales across all channels.