Learn about industry trends and innovations from your peers.
Learn how to leverage Natural Insight's best features.
Meet with all the players who shape the field execution industry.
Often referred to as “the customer service guy,” Brian Dennis, former Vice President of Customer Experience at Kohl's, is recognized internationally as a customer experience innovator and trend forecaster. He understands that effective service leaders must have vision, commitment, and a customer lens on everything they do.
Brian is a Fortune 150 executive and author of two books with his most recent titled, If the Customer’s the Copilot, You’re in the Wrong Seat: Innovative Yet Simple Strategies to Elevate Your Customer’s Experience. In his book, Brian applies a simple approach to explain complex ideas and offers concrete suggestions to elevate Customer Experience today – and re-imagine it to meet your organization’s customer service needs in the future.
He has delivered keynotes to attendees who represent a significant percentage of Fortune 500 companies. Brian is an advisor on the CX University Excellence Board and also serves on their thought leader/teaching faculty with some of the most innovative minds in the CX field. Giving back to the community is a high priority. He serves on the Board of Directors ─ and actively volunteers ─ for VA Fisher House of Milwaukee. A portion of the proceeds from the sale of his newest book goes to support the work of this “home away from home” for military and veterans’ families undergoing medical treatment.
Kevin Kotche serves as a Director and President of footprint Retail Services, a service provider to Fortune 500 retailers and brands that encompasses services ranging from merchandising services; display installation and logistics services, and retail and QSR remodel/construction services. Kevin has over 25 years of experience in various sales, operational and financial management roles. Kevin has held senior management positions in a variety of corporate environments including public and private equity based companies.
Bill Brenner is President of Market Connect Group (MCG), an affiliate of Randa Accessories. Randa is a global consumer products company and the world’s largest men’s accessories business.
MCG is America’s largest in store merchandise service company serving the general merchandise trade. With over 3,000 trained and deployed W-2 employees covering all 50 states and reaching over 5,000 stores. MCG provides leading brands and retailers with fixture set-ups, fills, and visual merchandising. The company provides in-store training and consumer engagement. MCG provides demonstration and event services, along with deep market intelligence research.
Bill has over 30 years of experience in the retail marketing services industry. He joined, and built, National Marketing Services (NMS) after graduating from Northwestern University where over a fifteen-year period, he led NMS’s exponential growth. The company provided in-store service to Toys-R-Us, Staples, Target, Walmart, The Home Depot, Lowe’s and Petco and classifications including toys, furniture, office supplies, games and pet products.
While at NMS, Bill helped establish a trade association for the industry, NARMS (National Association of Retail Marketing Services,) serving first on its board and then as chairman. In 2009, Bill sold NMS to the SPAR Group Inc., a publicly traded service provider.
Bill is leading MCG through the retail disruption in brick and mortar by providing services that elevate brand presence, improve in-store experience, educate consumers and store associates, and ultimately increase revenues. MCG provides extraordinary customer engagement at the time and place it matters most, point-of-sale. Additionally, MCG provides exceptional insights into consumer behavior through in-store surveys and competitive analysis.
Bill resides in Bridgewater, NJ with his wife Fran and their three children. His hobbies include skiing and boating, and he is an avid NY Giants and NJ Devils fan.
As the founder of Natural Insight in 2006, Stefan Midford brings his vision and passion for the retail industry to our business and clients. He has focused on ensuring our clients receive advanced mobile technology and improving retail operational efficiency while providing workers with the tools to excel in a rapidly changing environment. Stefan is a graduate of Mindshare, a forum of CEOs of the D.C. area's most promising technology companies, and a member of Founders Corp. an inviation-only network of experienced entrepreneurs.
When not focused on the continued growth of Natural Insight, Stefan is an avid hiker who can often be found in the woods of Northern Virginia.
Launched in 2012, INSIGHT brings together all players in the retail execution industry. Each year, retailers, consumer brands, merchandisers, and experiential marketing experts gather to share best practices and create new possibilities within the brick-and-mortar realm.
In the past years, articles announcing the death of brick-and-mortar have been taking over the headlines. But as online, specialty, and discount retailers are all opening stores this year, we think we are witnessing and contributing to a re-invention of retail.
This year, INSIGHT will bring together leaders in the retail experience who will share how brick-and-mortar is becoming more than a point of purchase for consumers and how to transform stores to meet customers changing expectations and drive more sales across all channels.
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