Agenda session topics are subject to change slightly.
Do you wonder why some companies provide good customer service while others fail? As a leader, are you passionate about your customers and want to engage them in new and innovative ways? Learn what’s new and what’s next, so you can elevate Customer Experience today ─ and be poised to deliver exceptional customer service in the future.
An internationally recognized Customer Experience innovator and trend forecaster, Brian Dennis shares ideas you can implement immediately to improve Customer Experience. Plus, you gain insights to anticipate your customers’ future needs.
Join Brian Dennis, former VP of Customer Experience at Kohl's, to learn:
With some of the most significant numbers of store openings in 2017, there is no denying that discount stores are thriving. While they might not top of mind when thinking of customer experience, these stores are carefully crafting enticing experiences for specific customer needs.
In this session, you will learn:
This panel discussion will focus on some of the tactics that a retailer, brand, or staffing company can use to improve the in-store experience for its customers. The discussion will center around:
When competing with "e-tailers," retailers, brands, and retail service providers need to create a compelling and unique experience at the retail location so that they provide value for customers that they cannot find online.
In this session, you will learn:
Knowledge is Power, and we can learn from one another how to best utilize the Natural Insight platform, resulting in better business practices and better time management. Please join Natural Insight Account Managers Mike Pollock, Georgia Starkey, and Nina Harris as they demonstrate quick tips and tricks for Natural Insight.
In this session, you will learn
The ways retailers/brands communicate has evolved from talking at consumers to working to be invited into the consumer conversation.
In this session, we will review this evolution and discuss how to thrive in the new reality, with a focus on the importance of the employee in conveying authenticity and enthusiasm.
Your data is only as good as the people that collect it, and your technology is only as good as it’s operation by the user. Expending the energy to create an efficient and enjoyable work experience through an easy to use and guided survey will contribute to a happier workforce, and better results in the field. The perfect survey can be the it factor that transforms your team from an employee to someone who is proud to represent your brand.
In this session, you will learn how to build and format your call reports for maximized efficiency and clarity, guiding the rep towards better information and a more pleasant work experience. Jon will discuss:
· Using survey builder to create a visually appealing and streamlined survey
· Planning your survey output towards more meaningful data
· Tackling real-life examples of common complex data capture scenarios
· Expanding survey use past field data for a more centralized data repository
Reveal Analytics is Natural Insight's business intelligence solution for uncovering, revealing, and sharing business insights from the data stored in your Natural Insight platform. This session will cover instruction as well as recommendations for using Reveal Analytics, Operations Insight, and Staff Insight to bring your organization, as well as your clients and partners, the most value from the intelligence gathered in the field.
In this session, we will talk briefly about the pre-built reports Operations Insight and Staff Insight, and the majority of this session will cover recommendations for Reveal Analytics.
You will learn:
Do you know who your best employees are? Can you objectively rank your employees based on quantitative measures? Whether you manage full-time or part-time people, regardless of whether they are contractors or employees, if your workforce is mobile and work independently, you have a challenge knowing the overall health of your workforce.
In this presentation, we will discuss some of the techniques he uses to overcome the challenges listed above, including:
Please join Natural Insight's Eric Pfleckl, Vice President of Engineering, and Colleen Johnson, Director of Professional Services, for an in-depth discussion and Q&A session surrounding the "ins and outs" of Natural Insight's data integrations.
In this session, you will learn:
With today’s technology, possibilities to deliver superior branded experiences are endless. But experience in the store doesn’t always match other online and offline touchpoints. With this in mind, Nintendo is setting out to transform the aisles into one of the most sought-out brand experience moments.
During this session, Christina Janowski will talk about how Nintendo plans to transform their in-store strategy, including:
INSIGHT is organized by Natural Insight
Visit Natural Insight