Meet Our INSIGHT 2018 Keynote Speaker!

Brian Dennis, Customer Experience Expert

Natural Insight's INSIGHT 2018 keynote speaker is Brian Dennis! Often referred to as “the customer service guy,” Brian Dennis is recognized internationally as a customer experience innovator and trend forecaster. He understands that effective service leaders must have vision, commitment, and a customer lens on everything they do.

Brian is a Fortune 150 executive and author of two books with his most recent titled, If the Customer’s the Copilot, You’re in the Wrong Seat: Innovative Yet Simple Strategies to Elevate Your Customer’s Experience. In his book, Brian applies a simple approach to explain complex ideas and offers concrete suggestions to elevate Customer Experience today – and re-imagine it to meet your organization’s customer service needs in the future.

He has delivered keynotes to attendees who represent a significant percentage of Fortune 500 companies. Brian is an advisor on the CX University Excellence Board and also serves on their thought leader/teaching faculty with some of the most innovative minds in the CX field. Giving back to the community is a high priority. He serves on the Board of Directors ─ and actively volunteers ─ for VA Fisher House of Milwaukee. A portion of the proceeds from the sale of his newest book goes to support the work of this “home away from home” for military and veterans’ families undergoing medical treatment.

Want to see Brian speak at Natural Insight's annual conference, INSIGHT? Click the picture below for more information on INSIGHT 2018, which is shaping up to be our best conference yet!

About INSIGHT

Launched in 2012, INSIGHT brings together all players in the retail execution industry. Each year, retailers, consumer brands, merchandisers, and experiential marketing experts gather to share best practices and create new possibilities within the brick-and-mortar realm.

In the past years, articles announcing the death of brick-and-mortar have been taking over the headlines. But as online, specialty, and discount retailers are all opening stores this year, we think we are witnessing and contributing to a re-invention of retail. 

This year, INSIGHT will bring together leaders in the retail experience who will share how brick-and-mortar is becoming more than a point of purchase for consumers and how to transform stores to meet customers changing expectations and drive more sales across all channels.