Definition

In retail, Workforce Management refers to all the processes revolving around organizing and distributing the workforce and tasks at retail locations to ensure smooth retail execution and minimize costs.  According to Tech Target, workforce management is "an integrated set of processes that an institution uses to optimize the productivity of its employees on the individual, departmental, and entity-wide levels."

Workforce Management is sometimes employed to refer to workforce management software or to staff scheduling and demand planning. In a broader sense, workforce management can include talent management, performance monitoring and performance improvement techniques, etc.

With Increasing Pressure to Reduce Costs, the Retail Industry Is Incentivized to Optimize Workforce Management and Improve Workforce ROI.

 

How Does Workforce Management Software Help?


Managing large, decentralized workforces comes with a number of challenges, from finding and scheduling the right people to do the work over a large territory, to sending assignments and instructions, to verifying that works get done. To save time and improve operational efficiencies, companies utilize workforce management platforms. In the retail industry, solutions to manage workforces can combine ATS, Field or Retail Execution Platforms, Scheduling Software and Payroll Platforms.

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